Privacy Policy | Clean Charge

1. Information We Collect

We collect information you provide directly to us, including:

Name, email address, and phone number
Vehicle information (license plate, make, model, year, color)
Payment information (processed securely by Stripe)
Service history and preferences

We also collect information automatically when you use our mobile app:

Location data (with your permission) to detect when you arrive at our service locations
Device information for push notifications

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Process transactions and send related information
Send service notifications and updates
Respond to your comments, questions, and requests
Identify your vehicle when you arrive for service
Automatically check you in when you arrive at a service location (using background location)
Notify our team of your arrival so they can prepare for your service
Show you your queue position and estimated wait time

3. Location Data

Our mobile app uses your device's location to provide a seamless service experience:

Background location: We use geofencing to detect when you arrive at or leave our service locations. This allows automatic check-in without opening the app.
When you're in range: We notify our employees of your arrival and add you to the service queue.
Location data retention: We only record that you visited a location and when. We do not track your movements outside of our service locations.

You can disable location access at any time in your device settings, though this will prevent automatic check-in functionality.

4. Push Notifications

With your permission, we send push notifications to:

Confirm your check-in and show your queue position
Notify you when your service is starting
Alert you when your vehicle is ready
Remind you when your next service window opens

You can disable push notifications at any time in your device settings.

5. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

With service providers who assist in our operations (payment processing, hosting)
To comply with legal obligations
To protect our rights and safety

6. Data Security

We implement appropriate security measures to protect your personal information. Payment information is processed securely through Stripe and is never stored on our servers.

7. Your Rights

You may access, update, or delete your personal information at any time through your member portal or by contacting us. You may also opt out of promotional communications.

8. Cookies

We use essential cookies to maintain your session and remember your preferences. We do not use tracking cookies for advertising purposes.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the date above.

10. Contact Us

If you have any questions about this privacy policy, please contact us at joseph@cleancharge.co